F A Q

Payment Options, Shipping Info, Return Policy

Having Problems with our Website?

 

  1. Call 814-381-6268 or email us at sales@windowgardensdirect.com and let us know what issues you are experiencing.

  2. Check your browser.  It may need updated.

  3. Cart Not Working?  Please let us know!  We will take your order by phone.

  4. Clear your computer's cache.

Q.  How do I purchase a product online? 

A.  To learn more about a product, click on its image and you will find a complete description.  To purchase the product, select  "Add to Cart".  Choose "CART" to go to CHECKOUT.  

 

We offer three (3) Payment Options for easy checkout: 

  1. "CHECKOUT with CREDIT CARD" (through SQUARE-UP).

  2. "CHECKOUT with PayPal" (using either a credit card or your Paypal Account.)   YOU DO NOT NEED A PAYPAL ACCOUNT to place an order. 

  3. Check out with a PayPal Account.

Once you have completed our simple online order form, provide shipping and billing information and a credit card number, we will confirm your order via email.

You can also call us at 814-381-6268, and we will be glad to take your order by phone.

Q.  What forms of payment may I use?

A.  We accept all major credit cards--American Express, Discover, MasterCard, and VISA.   You may also pay using your Paypal Account.  We also accept personal checks, but will not ship your order until the check clears the bank.

Q. Is it safe to use my credit card online?

A. Yes. Our security system prevents unauthorized access to confidential information whether you are online or off-line. We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the internet, preventing a third party from viewing the information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone.  An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party.

Q. How are your products shipped?

A.  Our products are normally shipped by FedEx or USPS.   FedEx does not deliver to P.O. boxes, so we need a street address, or if using a rural route number, a complete address and the nearest crossroad.   We make every effort to ship your order as quickly as possible, usually within 1 - 5 days via FedEx or USPS, unless item is on backorder.  During our busy season (from March 1 to June 30) our shipping times increase to 5 - 10 days.  Our products DO NOT include shipping costs. 

 

Q. Do you ship overseas?

A. No, not at this time.

Q. What about shipping large or heavy items?

A.  Large orders for window boxes and planters are shipped via freight.  There is an additional charge included in the product pricing for residential shipments of these items.   Please contact us at 814-381-6268 to get freight charges.

 

Q. How do you calculate shipping?

A. To simplify shipping charges, we organize costs by the dollar amount of your order.  Note that these charges apply per individual address.  Please remember that heavy or oversized products may require an extra shipping charge due to their weight or size.  Due to inadequate options from our website company to allow us to set more shipping ranges on our website, please call us if you feel the shipping fees to your State are exorbitant, and we will see if we can give you a better rate.  IMPORTANT -- When placing your order online, PLEASE USE THE CORRECT OPTION TO SHIP TO YOUR STATE; OTHERWISE, YOUR SHIPPING WILL BE DELAYED.

 

Q. What other charges are applied to my order?

A. Orders in the state of Pennsylvania will be charged 6% sales tax.

 

Q.  What is your Return Policy?

A.  Damages must be reported to us and the delivery company within 24 hours of delivery.    Please contact us at 814-381-6268 for instructions to return items.  No returns will be accepted without getting a return authorization number from us.  This number must be written on the packages to be identified when returned.   If there are damages upon receipt of items, please return the items in the original packaging.  Failure to do any of the above may result in a lost credit.  Returns may be subject to a 15% restocking fee.  We will issue a full refund for the price of any non-custom item you return that meets all of these conditions.  You may return any non-custom item in its original condition.  We can only refund the original shipping costs if the return is a result of our error, which will be determined upon receipt of the returned items.   Shipping costs for returned items will be at the customer's expense.  No refunds will be issued after 30 days from date of purchase.

ORDER ONLINE 24/7

 

Office Hours:
Mon-Fri  9am - 9pm
Sat. 9am - 5pm
Sun. Noon - 5pm

Location/Mailing Address:  
366 Wild Goose Rd., Tyrone, PA  16686, USA

Please contact us with any Questions.

Phone: 814-381-6268  

Email :  sales@windowgardensdirect.com

© 2019 by Window Gardens Direct